A delivery charge will need to be applied should our team need to return an item or use more specialist equipment than the standard two-man crew. If you are in any doubt, please contact our team prior to delivery who can advise. Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods at the shipping address that is stated on thier order, otherwise a re-delivery charge will apply. If you do not manage to check goods upon delivery, we allow 72 hours after signing for goods for damages to be reported to us - claims for damages outside this period will be rejected. We ask that when receiving a delivery to check the items before the delivery driver departs, to allow easy return in the rare event of damage. Delivery is strictly to ground floor only for insurance purposes. If you do not receive tracking information from us within six business days of your order, then please follow up with us at note - Not all of our Suppliers supply tracking, They will arrange a delivery date for larger items**įor larger item deliveries, we use verified third party logistics companies who specialise in large, bulky item deliveries.įor larger, heavier items, customer assistance may be required to help the driver. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address that you provide when checking out. If your order is in stock and we process the charges to your credit card it will be Delivered within 4 To 10 business days from the date of your order - (Delivery may take longer for certain items).
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